Cancellation Policy

If you choose to cancel a weekend experience

With more than 14 days to the experience, you can rebook or cancel by contacting us directly. Weekend Experiences have special rules for rebooking, e.g. for overnight stays and for experiences that require a long preparation time.

With less than 14 days left to the experience, the experience cannot be rebooked. Please note that experiences often involve preparations that involve expenses that must be covered, and you cannot therefore get a refund for the workshop. However we reimburse the hotel cost up until 3 days before scheduled arrival.

On the day: If something unforeseen has occurred immediately before or on the day of the experience (e.g. illness), please contact the experience manager so that they know that you will not participate anyway. You will find the contact details in your booking confirmation. Alternatively, you are generally welcome to give your ticket to another party. Refund is only applicable with provided clinical excuse note.

If you choose to cancel a Taster or Workshop experience

With more than 7 days to the experience, you can rebook or cancel by contacting us directly.

With less than 7 days left for the experience, the experience can be rebooked. Please note that if you cancel, 50% of the fee will be forfeited, since classes involve preparations that involve expenses that must be covered, and you cannot therefore get a full refund for the experience.

On the day If something unforeseen has occurred immediately before or on the day of the experience (e.g. illness), please contact the experience manager so that they know that you will not participate anyway. You will find the contact details in your booking confirmation. Alternatively, you are generally welcome to give your ticket to another party. Refund is only applicable with provided clinical excuse note.